Privacy Policy

1. Purpose and scope of information collection

Oau.vn does not sell, share, or exchange customers’ personal information collected on the website with any third party.

The collected personal information will only be used internally within the company.

When you contact us to register for services, the personal information that Oau.vn collects includes:

• Full name
• Address
• Phone number
• Email
• In addition to personal information, there is also information about the service:
• Product name
• Quantity
• Delivery time of the product

2. Scope of information usage

The collected personal information will only be used internally by Oau.vn for one or all of the following purposes:

• Customer support
• Provide information related to services
• Process orders and provide services and information through our website according to your request
• We may send information about new products, services, upcoming events, or recruitment information if you register to receive email notifications.
• In addition, we will use the information you provide to support customer account management; confirm and carry out financial transactions related to your online payments;

3. Information retention period

For personal information, Oau.vn will only delete this data if requested by the customer. Customers can send a request via email to Oauvietnam@gmail.com.

4. Individuals or organizations that may have access to personal information

The entities that may have access to customers’ personal information include the following:

OAU Organic Agriculture Joint Stock Company

Partners who have signed contracts to perform part of the services of OAU Organic Agriculture Joint Stock Company. These partners will receive information according to the contract agreement (which may be part or all of the information depending on the contract terms) to support users in using the services provided by the Company.

5. Address of the unit collecting and managing personal information

OAU Organic Agriculture Joint Stock Company

Address: Lot C12, Phu My Industrial Cluster, Tay Ho Commune, Da Nang City

Phone: 0979.6666.79 – 0915.333.619

Website: Oau.vn

Email: Oauvietnam@gmail.com

6. Means and tools for users to access and modify their personal data

Oau.vn collects customer information through the website. Customers’ personal information is collected via emails sent to our mailbox when contacting us to purchase products or services: Oauvietnam@gmail.com, or through phone calls to order products at 0979.6666.79 – 0915.333.619.

You can contact the above email address or phone numbers to request Oau.vn to modify your personal data.

7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information beyond the stated purposes or scope.

At Oau.vn, protecting your personal information is very important. You are assured that the information you provide to us will be kept confidential. Oau.vn commits not to share, sell, or rent your personal information to any other party. Oau.vn commits to using your information only in the following cases:

• Improve the quality of customer services
• Resolve disputes and complaints
• When required by legal authorities.

Oau.vn understands that protecting your personal information is both your right and our responsibility. Therefore, if you have any questions or feedback related to Oau.vn’s privacy policy, or related to the misuse of personal information beyond the stated purposes or scope, please contact us via hotline 0979.6666.79 – 0915.333.619 or email: Oauvietnam@gmail.com.

Payment Policy

There are 3 payment methods, customers can choose the most convenient and suitable one:

Method 1: Cash payment directly at our address: Customers purchase goods at our business location and can make direct payment there.

Method 2: Cash on Delivery (COD): With this method, customers can check the goods at home and pay cash to the delivery staff.

Method 3: Bank transfer in advance: Customers transfer the payment in advance, then we proceed with delivery according to the agreement or contract with the customer.

Bank account information:

• Bank name: MB Bank
• Account number: 7796666879
• Account holder: CONG TY CO PHAN NONG NGHIEP HUU CO OAU

Note

Transfer content: clearly state the phone number or order number.

After the transfer, we will contact you to confirm and proceed with delivery.

If after the agreed time we do not deliver the goods or do not respond, customers can send complaints directly to our head office address.

We are committed to transparent and lawful business practices, selling quality products with clear origin.

Shipping and Delivery Policy

1. Delivery time and delivery area limits

To provide convenience for customers when shopping, Oau.vn supports nationwide home delivery. For the inner area of Da Nang, Oau.vn will deliver to customers within 02 – 03 working days from the time the order is received.

For suburban areas, customers will receive the goods within 05 – 07 working days from the time Oau.vn receives the order. However, in some cases delivery may take a few more working days, but only in unavoidable situations such as:

• Oau.vn staff cannot contact the customer by phone, so delivery cannot be made.
• The delivery address provided is incorrect or difficult to find.
• The number of orders increases suddenly, causing delays in order processing.
• Suppliers deliver goods to Oau.vn later than expected, causing delivery delays, or the shipping partner delays the delivery.

2. Shipping fees

Regarding shipping fees, Oau.vn will use delivery services from shipping companies and the fee will be calculated according to the rates of those service providers. The shipping fee will be informed to customers during the order confirmation process by Oau.vn staff.

For customers in other provinces who wish to purchase large quantities or wholesale customers, we will use shipping services from logistics companies. The shipping fee will be calculated according to the shipping provider’s price list or according to the agreement in the contract between the two parties.

3. Responsibility of Oau.vn and the logistics service provider for providing shipment documents during the delivery process

All orders are carefully packed and sealed by Oau.vn before shipping. The shipping unit is responsible for transporting the goods according to the principle of “intact package and seal”, ensuring that the goods are not opened or damaged during the delivery process.

Each package will include the following information:

• Recipient information: Recipient’s name, phone number, and delivery address.
• Order tracking number.

To ensure product safety, Oau.vn will provide a valid financial invoice or warehouse release note of the product inside the package (if applicable).

The shipping unit is responsible for providing documents related to the goods to the customer and to competent state management authorities when requested during the delivery process.

4. Responsibility in case goods are damaged during transportation

For goods damaged during transportation, whether delivered by the store or by a third-party shipping service, we will take responsibility for resolving the issue for the customer. Customers have the right to refuse to receive the product and request a return or exchange according to the “return and refund policy”. Any arising issues will be handled with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third-party logistics provider.

* Note: In case of delivery delays, we will inform customers promptly and customers may choose to cancel the order or continue waiting for the delivery.

Product pricing information

The total payment amount on the website includes taxes and packaging fees, but does not include shipping fees and other additional costs (any excluded fees will be informed to customers during the order confirmation process by Oau.vn staff).

In addition, Oau.vn is not responsible for any fees that may arise according to the policy of the card-issuing bank (if customers choose payment by bank transfer).

The listed price on the website is the official selling price provided by Oau.vn for consumers to reference and transact directly on the website or purchase at the store.

Oau.vn may change the product prices on the website or stop selling one or more products at any time without prior notice (except in cases where payment has already been made or the purchase has been completed at the store).